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Delivery & Returns
Shilla the Label deliver Australian-wide and internationally. Please refer to costs and shipping details below:
Standard Shipping AUD $9.95 (FREE if spending over $100)
Express Shipping (within Australia only) AUD $14.95 ($5 if spending over $100)
New Zealand: AUD $20.00
International: AUD $25.00
Parcels can be delivered to a home or work address. For security purposes, all parcels must be signed for upon delivery, so please ensure that you provide your daytime delivery address. In the event no one can sign, the courier will leave a card for you to collect at your nearest post office.
All Australian and international deliveries are through Australia Post. You will be emailed a tracking notification once order is dispatched.
All Australian orders are delivered using Australian registered post for secure and tracked delivery.
We aim to dispatch all orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Any purchases made on weekends and public holidays are processed on the next business day.
For standard post deliveries will take 1-5 working days from day of dispatch. Please allow an additional 2 days for locations outside of Sydney Metropolitan area.
For express post deliveries; next business day is only available within the Express Post next business day delivery network (Please refer to the Australian Post website for further details). The national business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and so centres. Note: Express eParcel is not covered in the Express Post Guarantee.
PO box delivery is not guaranteed.
Delivery times may vary.
All New Zealand and International orders are delivered registered post for secure and tracked delivery. Upon arrival in the destination country, all orders are distributed by the local postal services.
Whilst we aim to dispatch all orders within 24 hours, please be advised that international orders may require an additional 1-2 business days of processing.
Deliveries will take approx. 3-15 business days from day of dispatch.
Any delivery date or time specified is an estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
All product prices listed on the site are inclusive of goods and services tax, but please be aware that international orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.